Terms & Conditions/GDPR Policy

Terms & Conditions

Appointments & Onward Travel
Any booking (from within the Ipswich Borough) where the destination is a coach/bus, train station, or other transport connection (within the Ipswich Borough) must be made a minimum of 60 minutes from your connecting departure time. Where the pick-up or destination is outside of the Ipswich Borough additional time must be allowed. We must be made aware of your connection time when you make your booking. Bookings must be received 48 hours before travelling. Any booking (from within the Ipswich Borough) for any important appointment (doctor, dentist, hospital, etc.) must be made a minimum of 60 minutes before your appointment time (any app bookings of this nature must be confirmed by a member of office staff) . Where the pick-up or destination is outside of the Ipswich Borough additional time must be allowed. We must be made aware of your appointment time when you make your booking. Bookings must be received 48 hours before travelling. Cabs Smart/Cars Smart will not be responsible for any missed appointments or transport links due to any unforeseen circumstances or a customer’s failure to adhere to these terms and conditions.
Card Payments
Card payments are not subject subject to an administration fee. Cancelled bookings are subject to a 7.5% cancellation fee (minimum charge of £5.00) with a minimum cancellation time of 60 minutes prior to the vehicle being dispatched (24 hours for all airport bookings).
The default number of passengers that can be carried in a licenced vehicle is four. Every person, regardless of size or age, counts as a passenger. For example: four adults and a new-born baby count as five passengers and must book a multi-seater.  Do not ask a driver to exceed their capacity as doing so would be against their terms of licence and would invalidate their insurance. Unless a specifically requested vehicle is required, you will normally be sent the closest vehicle to your location. However, if you have specific needs (ie. extra seats, luggage space, wheelchair access, etc.), please inform us when placing your booking. Multi-seaters (5-8 passengers) are charged at an additional 50%; if you book a standard car but are provided with a multi-seater (as the nearest vehicle) and do not use the extra capacity, you will only be charged the normal car rate. We will endeavour to provide you with your requested vehicle. However, due to unforeseen circumstances it may not be possible to send you the vehicle you requested. In this rare circumstance we will endeavour to contact you with alternative solutions. All luggage must be conveyed in the luggage compartment of the vehicle. Only handbags, day packs etc. are allowed in with the passengers.
Airport Bookings
No responsibility will be accepted for bookings made less than 48 hours from collection time. A generous allowance is made for journey times to and from airports. However, we will not be held responsible for late or non-arrival if these times are not adhered to at your request, neither can we accept responsibility for unavoidable delays encountered en-route such as accidents and diversions. Payment for outward journeys (Ipswich to airport) should be made either in advance to our office or direct to the driver at the commencement of the outward journey. Payment for inward journeys (airport to Ipswich/Woodbridge/Felixstowe) must be made in advance either to our office prior to the journey, or to the driver at the commencement of the outward journey. We cannot send cars to pick up at airports or any remote location without first receiving payment. Wherever possible, you will be sent the same driver to meet you for the inward journey who took you outwards. This gives the opportunity for customer and driver to recognise each other on arrival. The driver will always meet you in at the arrivals gate holding a card with your name on unless you have arranged otherwise. In the unlikely event that you do not make contact with our driver at the airport please first check with the airport information desk, after which, if you have still not made contact with the driver please telephone our office on 01473-252525/01394-275275/01394-461461. For airport collections, we reserve the right to charge additional waiting time 60 minutes from the agreed collection time if our driver has been unable to locate you at the advised meeting point. However, we will endeavour to check with the airport/airline for confirmation of your arrival time prior to leaving Ipswich and adjust the collection time accordingly. We can not account for unforeseen circumstances and refunds can only be given in exceptional circumstances.
Card Payments
Card payments are not subject subject to an administration fee. Cancelled bookings are subject to a 7.5% cancellation fee (minimum charge of £5.00) with a minimum cancellation time of 60 minutes prior to the vehicle being dispatched (24 hours for all airport bookings).

Booking Terms & Conditions

These terms and conditions set out the basis on which you may visit and use our website and online booking services. Please read them carefully as they contain important information. References to carrier(s), the carrier(s) or a carrier are references to the drivers who provide private hire services and who accept bookings created through this website. References to a contract of carriage or carriage are references to private hire contracts which can be arranged via this website.

This website is owned and operated by Cabs Smart/Cars Smart (Ipswich, Woodbridge, Felixstowe)  If you have any questions about these terms and conditions or any comments or issues regarding this website, please contact us at info.cabssmart@gmail.com or by calling 01473 288822.

Ownership of Rights
All intellectual rights including copyright of this website and its content are owned by or licensed to Cabs Smart/Cars Smart. Unauthorised use of this site or its content including copying or storing as a whole or any part is prohibited without the written permission of Cabs Smart/Cars Smart. You may not modify, distribute or publish anything on this website for any purpose.

Information on this Website
Cabs Smart/Cars Smart has taken great care to ensure that the information contained within this website is accurate at the time of publishing and that all products and services have been correctly described. Prices quoted are those to which the carriers who accept bookings through this website have agreed to adhere. However you should always independently check any information before you rely on it. No representations are made by Cabs Smart/Cars Smart that the information is accurate up to date or complete and we do not accept liability for any loss arising from out of date or inaccurate information contained here within. This is a website providing information free of charge. If you wish to report any inaccuracies contact us at info.cabssmart@gmail.com

Use of our Website
To book via our website you must be sixteen years or older. Using the website is confirmation that you possess the legal authority to enter into a contract of carriage and accept the terms and conditions of this website, including payments from Debit and Credit Cards in accordance with all its terms and conditions.

Use of our Website from Outside the UK
This website is intended to be used in the UK and directed solely at those who wish to use our services within the UK. Cabs Smart/Cars Smart make no representation that any services referred to are appropriate for use in other locations. Those who access the website from other locations are responsible for compliance with local laws and to the extent that local laws are applicable.

Damage to your Computer
Cabs Smart/Cars Smart makes every effort to ensure that this website is free from malware and viruses. However, we cannot guarantee that your use of this website or any websites accessible from it will not cause damage to your computer. It is your responsibility to ensure that your equipment is suitably protected. Cabs Smart/Cars Smart shall not be liable to any person for any loss or damage to computer equipment which may arise as a result of using this website.

Links to other Websites
There may be links on this website to other sites we think you may want to visit. These are third party websites and Cabs Smart/Cars Smart accept no responsibility for either the content or any issues or any liability for anything contained in these websites.

Exclusions of Liability
Any disclaimers and exclusions of liability in these Terms and Conditions shall not apply to any damages arising from death or personal injury caused by the negligence or fraudulent behaviour of Cabs Smart/Cars Smart, its employees and agents or any carriers. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision should be deemed severable and shall not affect the validity and enforceability of the remaining provisions. Cabs Smart/Cars Smart accepts no liability whatsoever for your late arrival or missing a flight or connection whatever the circumstance.

Other Legal Notices
There may be legal notices on other parts of this website which relate to your use of this website, all of which will, together with these Terms and Conditions govern your use of this website.

Law, Jurisdiction, and Language
This website, any content contained herein and any contract brought into being as a result of usage of this website  are governed by and construed in accordance with English Law. The parties  to any such contract agree to submit to the exclusive  jurisdiction of the courts  of England and Wales. All contracts are concluded in English language. Your statutory rights are not affected.

GDPR Policy

Data Processing & Storage
The following policies explain how Cars Smart/Cabs Smart obtain, store and process your personal information. We are committed to ensuring that your privacy is protected and are registered with the information commissioner’s office (UK) to ensure transparency and GDPR provision compliance (GDPR (EU) 2016/679). Should we ask you to provide certain information by which you can be identified when using our products and services, you can be assured that it will only be used in accordance with this privacy statement.

Please note: All telephone calls are recorded and all emails are stored for monitoring purposes.

What Personal Data Do We Collect?
We may collect the following information when you use our products or services:
– Name, telephone number, and email address
– Taxi booking information including the date and time, pickup location and destination
– Additional information including Aeroplane flight number, luggage and child seat requirements

What Sensitive Data Do We Collect?
We will only collect the following information upon receiving specific authority to do so from individuals who have agreed to our terms & conditions and privacy policy.
– Debit or credit card details (card number, expiry date, CVC and AVS)

How Do We Collect Or Obtain Your Personal Data?
– When you input your data through electron forms on our website
– When you input data through our mobile booking application
– When you contact us by phone, email and writing
– When you order goods or services from us
– When you post or react to our social media channels

How Do We Collect Or Obtain Your Sensitive Data?
– When you verbally tell us over the phone
– When you input data through our mobile phone booking application

How Do We Process Your Personal Data?
All personal data relating to the booking of our services and products is processed using our cloud-based computer software provided by ‘iCabbi Limited’. iCabbi is registered as a data handler for the purposes of GDPR provision compliance (GDPR (EU) 2016/679). For full details of their privacy policies please visit:

iCabbi Privacy Policy

How Do We Process Your Sensitive Data?
All sensitive personal data relating to the payment of our services and products is processed using our cloud-based merchant providers ‘Judopay’ and ‘Stripe’. Both Judopay and Stripe are PCI data security standard (PCI-DSS) level 1 compliant. This is the most stringent level of security certification available for card payments and ensures GDPR provision compliance (GDPR (EU) 2016/679).

For full details of their privacy policies and terms & conditions please visit:

Judopay Privacy Policy
Stripe Privacy Policy

How Long Do We Store Your Personal and Sensitive Data
As required by law, all data is stored for a minimum period of six months from the point of service or purchase. After this period has lapsed, data can be deleted upon request.

Who Do We Share Your Personal and Sensitive Data With?
All data that is collected, processed and stored is secure and we do not share it with third parties. For details on how iCabbi, Judopay & Stripe handle your data please visit the links above.

Upon lawful request from authorities, we are obliged to assist and share personal data.

What Happens In The Unlikely Case Of A Data Breach?
If a data breach was to occur the ICO and affected consumers would be notified within 72 hours.

How Do We Detect A Data Breach?
Although unlikely, we must remain vigilant that a data breach could occur. Cars Smart/Cabs Smart have the latest cyber security and anti-virus software to ensure early detection and intervention.

Cars Smart/Cabs Smart have kept the ‘supply chain’ very compact, communicating directly with iCabbi, Judopay & Stripe, so that we can work in partnership to detect and inform of data breaches. Each member of the supply chain has stringent data policies and security and they have a duty of care to inform us of any data issues at the earliest possibility.

What Measures Do We Take To Ensure The Security Of Your Personal and Sensitive Data?
All members of office staff and drivers have received training and adhere to strict privacy and data protection policies. Cars Smart/Cabs Smart have kept the ‘supply chain’ very compact, working directly with iCabbi, Judopay and Stripe, so that we have a complete overview of how data is collected, processed and stored. Personal data is retained within our booking office cloud software (iCabbi) at all times and only trained office staff have restricted access.

Environmental and carbon reduction policy

There is strong consensus within the scientific community that climate change is occurring and is caused by human activity. CabsSmart is therefore taking steps to reduce its own carbon emissions. This makes good sense environmentally and economically

1 Introduction
1.1 The environment in which we work and live has never been subjected to as much change as it is now experiencing. Population growth, use of finite resources and greenhouse gas emissions from human activities are taking their toll in many ways not least of all through climate change and pollution. Unfortunately, it is often the poorest and most vulnerable communities who are hardest hit by climate change, although in recent times we’ve seen some extreme conditions here at home too. World temperatures continue to rise as greenhouse gas concentrations in the atmosphere increase and pollution through waste generation continues.
1.2 Smart Bar Enterprises Ltd, who also trade under the names of Cabs Smart and Cars Smart, is committed to reducing the environmental impact of our operations and will ensure that all is done to mitigate climate change and the adverse impact this has on the world. We are committed to complying with applicable legislation in all the jurisdictions where it operates and will share achievements with all stakeholders in and outside the organisation.
1.3 This policy has been produced in line with, and should be interpreted in the light of, our organisational values: compassionate, courageous, inclusive and dynamic.
1.4 This policy must be read in conjunction with the Guidance to Implementation of Environmental and Carbon Reduction Policy.

2 Policy statement
2.1 Smart Bar Enterprises Ltd policy statement on carbon emissions is: There is strong consensus within the scientific community that climate change is occurring and is caused by human activity. Smart Bar Enterprises Ltd is therefore taking steps to reduce its own carbon emissions. This makes good sense environmentally and economically.
2.2 Smart Bar Enterprises Ltd needs to balance environmental commitments with other considerations such as financial constraints, operational constraints and response to the limitations laid down by the licensing authorities connected with our trade.
2.3 It is nonetheless our aim to ensure our environmental commitments become an integral part of our day to day activities, that we seek ways to continually improve our environmental performance and operate in a responsible manner including reducing waste and making reductions in our carbon emissions from heat, power and travel.
2.4 Smart Bar Enterprises Ltd will ensure it operates within all environmental, legal and other requirements as imposed by EU and UK law and best practice.
2.5 Smart Bar Enterprises Ltd is principally a passenger transport company and our main objective over the new few years is to slowly replace our fleet of vehicles with Electric vehicles. Currently one of our limitations is the mileage range of currently available vehicles.
2.6 The aim of this policy is for Smart Bar Enterprises Ltd to control its impact on the environment through the following objectives: Minimise our contribution to pollution by reducing our carbon emissions and waste together with recycling, reusing and reducing wherever possible Assess the adverse effects our operations/partnerships may have on the environment and seek ways to minimise them. Promote environmental awareness to all stakeholders including the induction of new staff and volunteers Monitor, report and reduce carbon emissions specifically from heat, power and travel We will achieve the objectives through the following activities: i. Selecting the most appropriate form of travel taking in to account carbon emissions as well as other business factors; ii. Ensuring that our buildings are operated in such a manner so to optimise use and reduce emissions through control of heat and power iii. Reducing waste through control of packaging for bought in goods iv. Recycling all appropriate waste such as paper, card, metals and plastics v. Reducing our use of plastics vi. Ensuring that the induction process for new starters contains information about this policy and obligations to adhere to it vii. Challenging behaviour of colleagues who act in a manner contrary to the this policy viii. Implementing a central reporting mechanism to allow senior management to be informed about environmental issues within the organisation and achievements made in mitigating the overall environmental impact ix. Expanding the availability and use of new technologies to allow for changes in behaviour particularly around travel, e.g. greater use of video conferencing and expand the ‘virtualisation’ of IT systems x. Including in supplier selection and review criteria minimum environmental standards expected of current and future suppliers for bought in goods and services xi. Providing yearly reports for each business unit showing carbon emissions generated from electricity, gas and travel xii. Using environmental impact assessments (EnvIA) for UK projects where a potential increase risk of detriment to the environment has been identified and report on such assessments in our Annual Report and other such media outlets.

3 Responsibilities
3.1 All of our people are responsible for complying with this policy and supporting our efforts to minimise our impact on the environment.
3.2 Management and all those in a supervisory role have the responsibility for implementing the policy within their areas of responsibility, and should ensure that environmental issues are given adequate consideration in the planning and execution of our operations, services and programs.

4 Laws and regulations
4.1 We will ensure we operate within all environmental, legal and other requirements as imposed by EU and UK law and best practice.
4.2 This policy can be shared with external stakeholders including members of the public and commissioners.4.3 Where applicable, Smart Bar enterprises Ltd will comply with
commissioners’ environmental/carbon reduction polices and infinitives.

5 Monitoring and compliance

5.1 Management systems are in place to monitor this policy and ensure compliance.

6 Review and maintenance

6.1 This policy was reviewed in September 2021. It is next scheduled for review in September 2024, but will be updated earlier as required.
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01473 25-25-25

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16a Falcon Street, Ipswich IP1 1SL